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Quality Policy

Bounce Creative Designs Ltd PromoBrand provides general promotional products and merchandise for corporate branding.

Promotional Marketing and Brand Development.

We are committed to ensure compliance with all relevant Statutory Provisions and approved Codes of Practice and we will also conduct our business within the framework of a quality management system that meets the requirements of BS EN ISO 9001: 2000.

Our CEO / Managing Director has ultimate responsibility for all quality matters. He / She is responsible for ensuring, that our quality management system is established, maintained, sets business objectives, meets all stakeholder requirements and ultimately leads to continual improvement of the business.

The objectives which underpin the policy are

To develop a full understanding of the needs of our customers through initial enquiries to delivery.
To work close with clients, customers, suppliers and sub-contractors to provide the right quality work and service every time.
Actively to seek customer feedback and to use this as a format for continuous assessment and improvement.
To develop the potential of our employees to ensure all members of staff are capable of undertaking work required in a safe and responsible manner, in accordance with the Company’s Health and Safety and Environmental policies.

PromoBrand (Bounce Creative Designs Ltd) is fully committed to delivering the objectives of this quality policy statement within all its activities and work undertaken by the Company.

Our Directors have a specific responsibility for ensuring that the management structure reflects the quality standard, so that compliance with this Quality Policy is maintained and improved accordingly.

PromoBrand’s (Bounce Creative Designs Ltd) approach is to listen to our clients and customers and to openly discuss the individual requirements of every contract, and ensuring that our clients remain fully satisfied with the full level of pur service.

In order for PromoBrand (Bounce Creative Designs Ltd) to achieve the above objectives, every employee and sub-contractor must:

understand customer and client needs.
be responsible and accountable for the quality of work.

Please get in touch for a full copy of our company policies

Complaints handling procedure

Our complaints policy: We are committed to providing a high quality service to all our customers. When things go wrong we will endeavour to resolve any complaint or dispute quickly, efficiently and to your complete satisfaction, whenever possible.

Our complaints procedure: If you have a complaint please advise us immediately. Ideally this should be via email to customerservice@bouncedesigns.co.uk If this is not convenient please call us on 0208 695 1570.

Depending on the nature of the problem we may ask you to confirm the details by email if you have not already chosen that option. If the issue is complex the details of your complaint will be passed to a senior member of staff working within the department responsible for that particular problem.

What happens next? All compalints are loged and there is a structured process in which matters are dealt with. We will put forward the solution we suggest in order to resolve the issue.

Once full agreement has been reached it will be implemented in the quickest possible time. In the unlikely event that the problem cannot be resolved at this level a director will become involved in order to bring the issue to a swift conclusion.

Customer satisfaction is our paramount objective in all disputes.

Bounce Creative Designs Ltd PromoBrand

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